IT Manager Helpdesk 2.0

Description: The IT Managerв„ў was designed to help effectively and efficiently manage change and growth in IT Manager resources and other vital information on a daily basis allowing that information to be added, modified, or viewed with minimal effort. A resource can be a piece of hardware, a staff member, a location, or a vendor. The tool was intended to track information relevant to everyday operations of IT departments in a way that nothing else ever has before. There is the ability to enter hardware and relevant component, application, and backup information, staff information with respective skills, responsibilities, and schedules, vendor and location information, and a comprehensive method for defining tasks and assigning responsibilities for those tasks. Acquisition information is automatically created for hardware, components, and applications allowing further definition of these pieces like when acquired, cost, warranty, maintenance and vendor information. In addition, every piece of information that is added, changed, or deleted is written to a history log that displays the type of event, who performed it, when it happened, and before and after pictures of the data. All of these functions have been designed around an easy to navigate user interface.